ACCI exclusively owns the information collected on this website and upholds a firm commitment to privacy. We guarantee not to sell, share, or rent your information to any third parties. Our data collection is solely for the purpose of processing referrals from agencies and educational partners, ensuring uniform support and service for each individual enrolled in our cognitive life skills courses. For justice-involved individuals, the information we gather includes names, shipping and billing addresses, telephone numbers, email addresses, pertinent case numbers, and payment information, such as credit card numbers.

For Educational Institutions, we collect much less information, we only collect names and email addresses. The email addresses that we receive are always school district secure email domains. Additionally, we may utilize single sign-on solutions that limits any personal identifying information that we receive for students who use our platform.

For participants in our eLearning programs, the creation of a username and password is required to facilitate access to accounts and assigned courses. We emphasize the importance of keeping these credentials confidential to secure your personal information.

ACCI does not engage in, nor does it permit, any form of behavioral or contextual advertising on its platform. We do not use personal data to engage in promotions directed at our students, nor do we cooperate with any third-party advertising services. Furthermore, we ensure that no user information is utilized for tracking or targeting advertisements on other websites or third-party services. This strict adherence to privacy safeguards your interaction with our educational content, maintaining a focus solely on your personal development.

To successfully register and enroll in a program via our website, you must first complete the registration form. During this process, you will be asked to provide your contact information, which includes your name, email address, telephone number, and street address. This information is essential for providing you with important ACCI services, such as automated order status updates via email.

It is important to note that the Lifeskills Link mobile app does not facilitate the processing of student registrations. The app is specifically designed for students who have already created an account and are active participants in our programs.

The information gathered during the registration process is primarily used to process your orders. During the order process, you will be required to provide financial details such as your credit card number, expiration date, and security code. These details are necessary for billing purposes and to complete your order. If we encounter issues while processing an order, we will use the contact information provided to communicate with you.

We employ Stripe as a third party company to perform credit or debit card transactions. Stripe has limited access to your personal information and may not use it for other purposes.

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

This website contains links to other sites. Please be aware that ACCI is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

We collect and store personal information from students, coaches, and agents to enhance our services and create a more user-friendly experience. Rest assured, we do not share personal information with third parties for advertising, marketing, or any other purposes. Your login information is kept secure and will not be shared with any external parties.

The personal information we collect is solely used to improve our system and services. Specifically, we use this information for the following purposes:

• Service Enhancement: To improve the quality and variety of our services.
• Communication: To facilitate better communication between students, coaches, and agents regarding comments, questions, and other concerns.
• Performance Tracking: To monitor student performance based on their responses to particular courses and assessments.
• Notifications: To send emails, notifications, alerts, or SMS messages to students, coaches, and agents regarding updates, new features, or other important information.
• Assessment Monitoring: To track and review student responses during assessments for better performance evaluation.

We are utilizing Artificial Intelligence (AI) to generate student reports based on their provided answers. Once the AI-generated report is ready, it is sent to the student via email. Additionally, AI formulates follow-up questions for agents based on the student's responses. This allows the agents to ask the student for further clarification and add their own comments before finalizing the report.

ACCI takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration or order form asks for sensitive information, such as your credit card number, that data is encrypted and securely stored by the payment gateway using SSL encryption. For more details on our security measures, please see the information below:

• Security Advantages of REST API:
  • OAuth Token Authentication: Ensures that every API call is authenticated using OAuth tokens, making sure only authorized users and systems can access the APIs.
  • Token Verification: Each request is verified for a valid token to prevent unauthorized access and maintain secure communication.
• Virtual Private Cloud (VPC):
  • Isolated Network Environment: The servers are in a VPC, isolated from the public internet, which reduces unauthorized access risks.
  • Restricted Database Access: Only backend services within the VPC can access the database, ensuring controlled and limited access.
• Server-Level Security Measures:
  • Security Protocols: Server-level security groups manage inbound and outbound traffic for server protocols and ports.
  • Reverse Proxy: A reverse proxy (HTTPD) is used to handle all services, enhancing security at the server level.
• Additional Security Protocols:
  • Regular Security Audits: Regular checkups help spot and fix potential security risks early on.
  • Two-Factor Authentication: Two-Factor Authentication (2FA) enhances the security of your account by adding an extra layer of protection. In addition to entering your email and password, you will also be required to provide a One-Time Password (OTP). This significantly reduces the risk of unauthorized access, even if someone has obtained your email and password.
  • CSRF Protection: We've added a security feature to protect your forms from unauthorized access, making your experience more secure when attaching files.

Access to all of our users' information is restricted. ACCI operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

All ACCI servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple checkpoints and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a facilities. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

All employees are kept up-to-date on our security and privacy practices. ACCI employees are notified and/or reminded about the importance of privacy, and what they can do to ensure that customers' information remains protected at all times.

For customers who wish to opt-out and stop receiving our courtesy notification and reminders via text messages may do so by reply to any text with the word: STOP. To stop receiving emails please call us at 800 516-3813.

To ensure transparency and keep you informed, any changes to our Privacy Policy will be prominently posted on our website. You will find updates on this page, as well as on our homepage and other key areas of our site. These updates will outline what information we collect, how it is used, and the circumstances under which it may be disclosed.

The Privacy Policy contained herein became officially effective August 30, 2024.

Important Note: We reserve the right to amend our Privacy Policy at any time to reflect changes in our practices or service offerings

ACCI
1675 N. Freedom Blvd.
Suite 5B
Provo, UT 84604

800 316-02456